Yesterday I did.
You see, we have this stroller.
It was a gift from Chad's parents when Millie was born. And we LOOOOVE it! It maneuvers so well, and it can actually be converted to a normal double stroller too, with 2 regular seats like this:
But I've been tearing up the house trying to find the front tray. We took it off when Tate was born to put in the piece to hold the infant carseat. And I haven't seen that tray since. Now that Tate likes to snack, that tray is vital for even attempting uneventful shopping experiences or long walks.
I was desperate. Willing to pay almost anything to get a replacement.
So I called One Step Ahead and asked them how much it would cost to replace it. And guess how much they were going to charge me? $15, you think... maybe $25? Well, that's what I thought. But it's actually costing me NOTHING! They're sending me a new one for absolutely FREE even though it was my own fault!
Now I'd say that's pretty incredible.
Have you ever had a good customer service experience? If so, I think those companies deserve a shout-out, don't you?